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One feedback standard, many products

Project Manager (Product Owner scope)

I took a customer satisfaction platform from discovery to rollout across 100+ digital products.

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01

What I owned

I led a cross-functional squad, owned the backlog and prioritised the roadmap. I translated stakeholder needs into requirements and acceptance criteria.

BacklogRoadmapFeedback
02 / A decision that mattered

One core standard.
Room for each product.

I standardised the core questions and scoring so feedback could be compared, while allowing teams to add questions relevant to their products. I started with a pilot and rolled out in waves.

03

Result

The platform went live across 100+ digital products.

Zila presenting beside paper feedback bubbles, a survey and a schematic dashboard.